Frequently Asked Questions (FAQ)

1. I have a concern about my order, what’s the easiest way to contact you?
For any concerns, please email us at Arovi.inc@gmail.com. Our team will be happy to assist you with your order.

2. How long does it take to process my order?
Orders are processed within 2–4 business days before being shipped out.

3. How long will shipping take?

• Domestic (U.S.) Orders: Standard delivery times apply once your order is processed.

• International Orders: Yes, we ship worldwide! Please note that shipping times and fees vary depending on your location outside the U.S.

4. When will I receive tracking information?
Tracking details will be sent to your email within 24–48 hours after your order is processed.

5. Do you accept international orders?
Yes! We ship internationally. However, shipping costs and delivery timelines will vary depending on your destination.

6. Can I cancel or change my order?
You may request a cancellation or change within 24 hours of placing your order. Please email us at Arovi.inc@gmail.com with your order number.

7. What is your return policy?
We offer a 90-day return policy on all orders, as long as the items are unused, undamaged, and in original condition. To initiate a return, simply email us at Arovi.inc@gmail.com.

8. Can I return a damaged item?
Unfortunately, damaged orders cannot be returned. Please contact us at Arovi.inc@gmail.com if your order arrives damaged, and we’ll do our best to help resolve the issue.

Extra Confidence-Boosting FAQs

9. Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely. We never store your credit card details.

10. Will I need to pay customs fees for international orders?
Some countries may charge customs, duties, or import fees. These are determined by your local government and are the responsibility of the customer.

11. Do you offer product guarantees?
Yes! All our products are backed by our quality guarantee. If your item doesn’t meet expectations, simply contact us and we’ll make it right.

12. What if my package is lost or delayed?
If your package seems lost or severely delayed, please contact us at Arovi.inc@gmail.com. We’ll investigate and help ensure you receive your order.

13. Do you offer eco-friendly packaging?
We strive to reduce waste whenever possible. Many of our items are shipped in recyclable or minimal packaging to be more eco-conscious.

14. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options displayed at checkout.